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Terms of Sale & Use

By way of using and/or placing an order on the RxSupermarket.com website, you automatically signify your acceptance and agreement to the Terms of Sale & Use as mentioned herein. We may modify these Terms of Sale & Use at anytime and the current effective date will be of enforcement will be displayed at the end.

45 Days Buyer Protection Guarantee

As per our unique Buyer Protection Guarantee, every purchase on the RxSupermarket.com website is protected by a full refund money back guarantee. This Buyer Protection Guarantee is only applicable in the following cases:

  • Wrongly advertised or incorrect product has been sent to the customer
  • Order has been confirmed as lost in transit by the postal network
  • Package has been received damaged in transit by the customer
  • Order cancellation request received before shipment

No Returns / Exchange

We DO NOT accept any returns and/or exchange of products that have been sent to you. Pharmaceutical products once sold cannot be accepted back and reimported due to the various laws and customs control restrictions in our country. Please make sure you are placing an order for the correct product and package size.

Order Cancellation & Modification

An order can be cancelled or modified only upto the time that it has not been shipped from our warehouse. Once an order has been shipped and a tracking number has been issued, then it is no longer in our control and cannot be stopped. You may request an order cancellation by visiting our Contact Us page

Customs Import Duty / Sales Tax / VAT / GST

We DO NOT charge any taxes and the product price mentioned on the product page is all inclusive. Your country may have different tax / customs duties / import laws and we have no control over these charges. We are unaware of these additional import duties and/or taxes that may be applied to your order upon entering your country by your postal department or government.

It is the buyers responsibility to clear shipments, provide relevant paper work if required and pay any additional customs import duties or relevant taxes if applied to your order when it enters your country. From our experience over all these years, most countries DO NOT charge any customs import duties and/or taxes for import of medicinal and pharmaceutical products for personal use.

Split Shipments - High Value / Bulk / Wholesale Orders

Bulk / wholesale orders and/or orders of high value may be split into multiple shipments to avoid any import problems that may arrise when the shipment enters your country. Split shipments are generally sent with a delay of 2-4 days between each shipment and with a different tracking number. Additionally, we will notify you by email if your order is being split into multiple shipments.

Prescription Required Products

A link is present below the name of every product that requires a prescription to complete purchase. Click the link to upload and send us a scanned or clear photocopy of your prescription. RxSupermarket.com will not dispense any prescription medication without a valid prescription that has been scrutinised and approved by our qualified Pharmacists. All products will be sold & dispensed by a registered Pharmacist at RxSupermarket.com and/or its affiliates.

Doctor Consultation / Medical Practitioner Advice

All medicinal / pharmaceutical products should always been used under the guidance and consultation of your medical practitioner, doctor or healthcare professional. The products on this website have speculative benefits and/or can have side effects if they do not suit you. You should not rely on any information on this website to treat any particular disease or health-related condition. DO NOT SELF MEDICATE WITH ANY MEDICINE OR PHARMACEUTICAL PRODUCT BOUGHT FROM THIS WEBSITE.

RxSupermarket.com requires the Customer to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician / doctor / medical practitioner before purchasing or consuming any medicine from RxSupermarket.com.

FDA Approved Manufacturing Facility

Every medicine / pharmaceutical medicinal drug listed for sale on this website is manufactured in an Indian FDA Approved Manufacturing Facility. All products are in compliance and accordance with The Drugs and Cosmetics Act, 1940 and/or Drugs and Cosmetics Rules, 1945 of the Parliament of India.

International Shipping

RxSupermarket.com ships orders internationally to most countries worldwide. The name of your country may not be present in the list of ship to countries at the time of checkout due to the various laws and restrictions for that country specifically. We are unable to ship to such countries where pharmaceutical shipments are resctricted.

We currently accept payment only in USD / GBP / AUD / NZD / SGD / EUR / RUB / ILS / PLN / JPY and MXN currencies. A 2.5% currency conversion surcharge is added over the current prevailing conversion rates with USD as displayed on www.xe.com.

Customer Eligibility

You must be over 18 years of age and a registered user of RxSupermarket.com to place an order on this website.

Maximum Liability - All Orders

RxSupermarket.com's maximum liability for losses or damages, regardless of the circumstances is limited to the full refund of the total order value only. The owners of this website and management shall not be liable for any consequential or incidental damages. Errors in description, photography, or typographical errors are subject to correction. We do not manufacture any of the products listed on this website for sale. All our products are sourced out directly from the respective manufacturer, their authorized distributors or via a registered pharmacy only.

Suspicious / Fraud Orders

Every order on RxSupermarket.com is screened for authenticity and accuracy. An order will not be processed if any error or discrepancy is found with the details that have been submitted.

Personal Information Privacy & Security Policy

We protect the privacy and personal information of every customer with high confidentiality. Your information will never sold to any third party and there will be no exception to this policy. Our Privacy & Security page has more detailed information on how we protect your perseonal information.

Legal Disclaimer

Information presented on the RxSupermarket.com website is general in nature and we do not warrant its accuracy. All prices are subject to change. Any statements about products and health conditions have not been evaluated by the U.S. Food and Drug Administration. The products featured on this site are not intended to diagnose, treat, cure, or prevent any disease.

WE DO NOT WARRANT AND SHALL HAVE NO LIABILITY FOR INFORMATION PROVIDED IN THIS WEBSITE CONCERNING PRODUCTS OR SUPPLEMENTS FOR ANY AND ALL HEALTH PURPOSES. [THIS INFORMATION IS PROVIDED SOLELY AS A GUIDELINE TO BE USED WHEN DISCUSSING A PROGRAM WITH A HEALTHCARE PROFESSIONAL.]

Effective Date: 22nd October '2015