Free Shipping & Worldwide Delivery

45 Days Buyer Protection Guarantee

Full Refund Money Back Guarantee

Every purchase on the RxSupermarket.com website is protected by a full refund money back guarantee. This guarantee is only applicable in the following cases:

  • Wrongly advertised or incorrect product has been sent to the customer
  • Order has been confirmed as lost in transit by the postal network
  • Package has been received damaged in transit by the customer
  • Order cancellation request received before shipment

No-Return Guarantee

Simply put, if we make a mistake, you need not send us the incorrect or wrongly advertised product back to us. You can use it or discard it at your discretion. You will be entitled to a full refund of your purchase price as per our Buyer Protection Guarantee.

No Exchange / Returns / Replacements

Medicinal and pharmaceutical products sold on the RxSupermarket.com website cannot be exchanged, returned and/or replaced under any circumstances. Please make sure you are placing and order for the correct product and pack size. Refer to the 'Specifications' listed on every product page to learn more about the product you want to buy.

No Delayed Delivery Refunds

Orders once shipped from our warehouse move over the International Postal Union Network and are no longer in our control. We are unable to issue a refund in case of delayed delivery by the postal network. Visit the Shipping & Tracking page for a full note on delayed delivery.

Unclaimed / Non-Delivered / Customs Rejection

We are unable to refund orders which remain unclaimed at the post office and/or are non-delivered due to unavailability of consignee and/or customs rejections. Visit the Terms of Sale & Use page for more information on Customs Import Duty / Sales Tax / VAT / GST.

Refund Claim Process

All refunds that qualify under our Buyer Protection Guarantee as stated above are completed within 4 business days (Mon-Fri) excluding national holidays in India. Further instructions are sent via email within 2 business days to complete the claims process.

  • Begin the claim process by filling in the Refund Claim Form
  • All refund claims must be submitted within 45 days from the date of order